What are Bokaos Salon & Spa's hours?

Bokaos Salon & Spa is open 7 days a week from 10:00 AM to 6:00 PM. We're located at One Colorado Square, 52 Hugus Alley, Pasadena, CA 91103.

Where is Bokaos Salon & Spa located?

Bokaos Salon & Spa is located in the heart of Pasadena at One Colorado Square, 52 Hugus Alley, Pasadena, CA 91103. We're easily accessible from South Pasadena, Altadena, San Marino, and throughout the San Gabriel Valley.

What makes Bokaos an Aveda concept salon?

As an Aveda concept salon, Bokaos exclusively uses Aveda's plant-based, cruelty-free products that are 100% vegan and manufactured with renewable energy. Our stylists are Aveda-certified and trained in the latest Aveda techniques and treatments.

How do I book an appointment at Bokaos?

You can book an appointment at Bokaos Salon & Spa by calling (626) 304-0007, texting (626) 616-5406, or booking online through our website. We recommend booking in advance for weekend appointments.

What hair color services does Bokaos offer?

Bokaos offers comprehensive hair color services using Aveda's 97% naturally derived permanent hair color, including single process color, balayage, highlights, lowlights, color correction, and creative color. All color services include a customized Aveda aroma experience.

Does Bokaos offer spa services?

Yes! In addition to hair services, Bokaos offers relaxing spa treatments including facials, massages, and body treatments using Aveda's plant-based spa products. Perfect for a complete beauty and wellness experience.

What is the Aveda Botanical Repair treatment?

The Aveda Botanical Repair treatment is a plant-powered bond-building treatment that repairs and strengthens damaged hair from the inside out. It's perfect for chemically treated, heat-damaged, or environmentally stressed hair.

Is parking available at Bokaos?

Yes, convenient parking is available at One Colorado with validation available for salon clients. The salon is also easily accessible by public transportation and rideshare services.

Does Bokaos offer services for men?

Absolutely! Bokaos offers professional men's grooming services including precision cuts, color services, scalp treatments, and styling. Our stylists are experienced in classic and contemporary men's styles.

Can I purchase Aveda products at Bokaos?

Yes, Bokaos carries the full line of Aveda hair care, styling, and treatment products. Our expert stylists can recommend the perfect products for your hair type and concerns. We also offer product education to help you achieve salon results at home.

Shipping policy

All products are free delivered to the United States and frequently delivered within 3-4 business days via DHL, UPS, or USPS Express (Mon-Fri).

TRANSIT & ORDER HANDLING:

Processing time: 1-2 Business Days (Mon-Fri)
Transit time: 3-4 Business days (Mon to Fri) Standard Shipping
In case of delay for any reason, we will instantly contact you.

SHIPPING RATES:

All orders under $99.00 will have a tiered shipping and handling pricing based on product by carrier.

FREE Shipping On Orders Over $99

TRACKING:

Once your order has been dispatched, it comes with a tracking number, allowing you to track it until it is delivered to you.
When your order has shipped, you will get an email from us containing a tracking number you can use to check its status.
Please let us allow 48 hours for the tracking info to become available.
Please make sure, the email you provided is accurate and correct, or you will not receive the notification.

*Please note, once an order has been picked up by the carrier, it is considered 'shipped' therefore we are unable to cancel or refund.

*Note: Any orders that have shipped would then fall under the RETURN SHIPPING POLICY below.

Return Shipping

In the event of a packing error by our team, Bokaos Salon & Spa will cover any return shipping cost.

Any other returns, please feel free to reach out to BokaosAveda@gmail.com to speak to a representative in regards to your return shipping options.

Bokaos Salon & Spa will be happy to pass along our shipping rates for returns to our customers. Shipping rates would then be deducted from total refunded amount.

**Please note, shipping charges on original order are non-refundable**

If you are using a freight forwarder, please have the items inspected before shipping out of the country. Bokaos Salon & Spa is NOT responsible for any items re-shipped outside of the US.

Authentic Products

Bokaos Salon & Spa cultivates relationships with our brands and vendors, therefore we stand behind our products and assure you that they are all 100% authentic.

Product Pictures

Our merchandising team strives to update pictures with the most current packaging from our brands. If you happen to receive a product that looks slightly different than our website pictures, please note we are in the process of updating our images to the new packaging for said item.

Size / Quantity

Sometimes due to shipping cost, Bokaos Salon & Spa may ship two smaller packages totaling in equal or greater quantity. Our shipping department may also ship a larger size with more quantity as a bonus to our customers.

Shipping / Handling Time

Some products may be shipped from different salon / warehouse locations resulting in longer handling / shipping times.

**Multiple item orders may also ship in multiple shipments.

Fraud Policy

To prevent fraud, frequent return requests are subject to review by Bokaos Salon & Spa. We reserve the right to deny purchases or refunds for any suspicious activity.